Data from: What the auto industry needs to know to close the sale after the sale Read the article Share this page Close Email Copy Link Copied Linkedin Twitter Facebook Whatsapp Xing VK More than 40% of auto service shoppers need reactive versus routine maintenance. Search is the first place people turn when they need auto maintenance information quickly. Nearly 25% of all automotive searches are parts, services, and maintenance related. Over 50% of auto parts and service shoppers who use mobile search call the service provider directly from a search result. More than half of searches related to parts, services, and maintenance come from mobile. 65% of people who took their vehicle in for service first heard about the service center through video.